Complaints and Appeals Policy

Last updated: 5th Sept 2024

At Kinx, we take all complaints seriously and strive to resolve them promptly and fairly. If you would like to make a complaint about our content, please contact us by submitting a ticket through our Support Portal. All complaints will be reviewed and resolved within 7 business days of receipt. The outcomes of any investigations or reviews will be communicated directly to the complainant.

If you wish to appeal any decision made regarding your complaint, please submit an appeal request through our Support Portal.

Appeals Policy

If you have been depicted in content on Kinx and would like to request the removal of such content, please notify us by submitting an appeal through our Support Portal. We will review your appeal and respond within 7 business days.

In the event of a disagreement regarding an appeal, we will allow the matter to be resolved by a neutral third party to ensure a fair and unbiased outcome.

Contact Us

For all complaints, appeals, or inquiries, please direct your requests through our Support Portal. Our team is committed to handling all submissions with respect, confidentiality, and in accordance with our policies.